💰 Refund Policy

Due to the nature of our DGFT DSC services, we have a strict no-refund policy once the Digital Signature Certificate has been generated and delivered. However, we may consider refunds in specific circumstances outlined below.

Refunds may be considered in the following circumstances:

• Service Not Delivered: If we fail to deliver the DSC within the promised timeframe (5-7 business days)
• Technical Issues: If the DSC token is defective or non-functional upon delivery
• Document Rejection: If your application is rejected due to our error in document verification
• Duplicate Payment: If you have been charged multiple times for the same service
• Service Cancellation: If you cancel your application before document verification begins

Refunds will NOT be provided in the following cases:

• Change of mind after DSC generation
• Incorrect information provided by the customer
• Document rejection due to customer error
• Loss or damage of DSC token after delivery
• Misuse or unauthorized use of the DSC
• Government policy changes affecting DSC usage
• Customer's inability to use the DSC due to technical limitations
• Delays caused by third-party services (courier, government agencies)

To request a refund, please follow these steps:

1. Contact Us: Send an email to dscsignaturecertificate@gmail.com with your refund request
2. Provide Details: Include your application reference number, payment details, and reason for refund
3. Documentation: Submit any supporting documents (photos of defective token, rejection letters, etc.)
4. Review Process: We will review your request within 5-7 business days
5. Decision: You will be notified of our decision via email
6. Processing: If approved, refund will be processed within 10-15 business days

Full Refund: Provided in cases of service non-delivery or technical defects

Partial Refund: May be provided in cases of partial service delivery or minor issues

Processing Fees: Payment gateway processing fees (2-3%) are non-refundable

Shipping Costs: Courier charges are non-refundable unless the delivery failed due to our error

Note: Refund processing time may vary depending on your bank and payment method.

Instead of a refund, we may offer alternative solutions:

• Replacement: Free replacement of defective DSC token
• Technical Support: Extended technical support to resolve issues
• Service Credit: Credit towards future services
• Upgrade: Free upgrade to higher duration DSC
• Additional Support: Extra installation and setup assistance

For refund requests or questions about this policy, contact us:

We reserve the right to update this refund policy at any time. Changes will be:

• Posted on our website with the updated date
• Communicated to existing customers via email
• Applied to all new applications immediately
• Applied to existing applications based on the policy in effect at the time of application